ROLE SUMMARY
We're looking for a frontline leader capable of motivating, organizing, and guiding their team toward consistent results, maintaining high standards of quality, service, and team well-being.
WHO WE'RE LOOKING FOR
The Team Lead/Supervisor connects strategy with daily operations. They don't just manage tasks — they inspire, develop, and support their team to perform at peak potential. We want someone with natural leadership presence, coaching skills, and quick decision-making under pressure.
The ideal candidate has demonstrated the ability to lead by example, provides constructive feedback, and has a track record of improving team metrics.
KEY RESPONSIBILITIES
• Supervise daily team performance, ensuring quality and goal achievement.
• Provide coaching, continuous feedback, and support to each team member.
• Resolve client escalations or critical situations with judgment and speed.
• Support onboarding and training processes for new team members.
• Monitor team KPIs and report results to management.
• Identify process improvement opportunities and propose solutions.
• Coordinate resources, shifts, and team assignments based on operational demand.
SKILLS
REQUIREMENTS
• 2+ years in the team's specific role (customer service, recruiting, etc.).
• Minimum 1 year of experience leading or coordinating teams.
• English B2–C1.
• Leadership, communication, and conflict resolution skills.
• Results orientation and ability to work under pressure.
WE ALSO VALUE
Experience with team management metrics, QA, or process continuous improvement.
