ROLE SUMMARY
We're looking for a coordination professional who thrives under pressure — able to manage routes, communicate with field staff, and resolve operational surprises in real time.
WHO WE'RE LOOKING FOR
The Dispatcher is the operational brain behind every field service. They coordinate people, vehicles, or resources in motion, ensuring service commitments are met on time and efficiently.
We're looking for someone who works well under pressure, thinks fast to resolve scheduling conflicts, and communicates clearly with the internal team and field staff.
KEY RESPONSIBILITIES
• Assign routes, shifts, and stops to drivers, technicians, or field specialists.
• Monitor real-time status of active services and respond to unexpected situations.
• Coordinate returns, reschedules, and urgent client requests.
• Communicate operational changes to the field team in a timely manner.
• Maintain accurate records in route or transportation management systems.
• Support shift planning and route optimization.
• Collaborate with logistics and warehouse on delivery coordination.
SKILLS
REQUIREMENTS
• Minimum 6 months of experience in CSR, logistics, call center, or similar.
• English level B1–B2.
• Clear and efficient communication under pressure.
• Multitasking ability and quick decision-making.
• Basic knowledge of tracking tools or routing systems.
WE ALSO VALUE
Experience in transportation, last-mile logistics, or field service companies.
