ROLE SUMMARY
We're looking for a strategic professional who goes beyond reactive support — someone who understands their clients' business, anticipates needs, and builds long-term results-driven relationships.
WHO WE'RE LOOKING FOR
The Customer Success Specialist drives client success throughout every stage of their journey with the company. This role focuses on retention, satisfaction, and portfolio growth.
We're looking for someone with a consultative mindset who reads between the lines to understand client needs and communicates value clearly. Prior experience in account management, onboarding, or implementation is ideal.
KEY RESPONSIBILITIES
• Manage an active portfolio of clients as their primary point of contact.
• Lead onboarding and training sessions to ensure successful service adoption.
• Monitor client health indicators (usage, satisfaction, NPS) and act proactively on risk signals.
• Coordinate with internal teams to resolve complex issues.
• Prepare and deliver periodic performance reports in a clear and actionable format.
• Identify upsell and cross-sell opportunities for the commercial team.
• Document cases, agreements, and commitments in the CRM.
SKILLS
REQUIREMENTS
• 1–3 years of experience in customer success, account management, or similar.
• English level B2–C1.
• Analytical skills to interpret metrics and drive improvements.
• Excellent communication and presentation skills.
• Experience with CRM tools (HubSpot, Salesforce, etc.).
WE ALSO VALUE
Experience in SaaS, B2B services, or HR outsourcing.
