ROLE SUMMARY
We're looking for a Case Manager capable of coordinating, managing, and tracking multiple cases simultaneously, ensuring each client receives the right attention at every stage of the process.
WHO WE'RE LOOKING FOR
The Case Manager ensures no case gets lost along the way. They coordinate between clients, attorneys, insurers, healthcare providers, and other parties — acting as the connecting thread that keeps everything moving forward.
We're looking for someone with exceptional organizational skills, multi-stakeholder communication ability, and the resilience to manage complex cases.
KEY RESPONSIBILITIES
• Manage an active portfolio of cases, ensuring timely follow-up at each stage.
• Coordinate with attorneys, physicians, insurers, clients, and other case parties.
• Gather and organize relevant documentation to advance the case.
• Proactively communicate case status to clients and all involved parties.
• Identify blockers in case progress and escalate promptly.
• Keep records current in the case management system.
• Provide administrative case closure once resolved.
SKILLS
REQUIREMENTS
• 1–3 years in case management (legal, healthcare, or insurance).
• English B2–C1.
• Excellent organizational, follow-up, and communication skills.
• Proficiency with case management software.
• Empathy, professionalism, and ability to handle sensitive situations.
WE ALSO VALUE
Experience at personal injury firms, workers' compensation insurers, or healthcare.
